FAQ'S

No, we do not charge extra for credit card payments.

You can pay your deposit or balance using the following methods:

 

Online: If you’ve made a booking with our Personal Traveller Counsellors after March 1st, 2016 then you can register a My Caribbean Escapes account. Once logged in, you can click on your bookings to view your outstanding balance and make a payment online by clicking ‘Pay balance online’.

 

If you’re unable to make a My Caribbean Escapes account then you may still use Caribbean Select to manage your booking and make payments using debit or credit cards (excluding American Express).

 

By phone: Contact your Personal Travel Counsellors to make a payment on the phone using your debit or credit card.

 

By bank transfer: Contact your Personal Travel Counsellor for more details if you wish to make payment via bank transfer.

 

By post: Payments can be made via cheques made payable to the Touristik UK Ltd and sent for the attention of the Accounts Department at [insert address]. Please make sure that your seven digit booking references is written clearly on the reverse of the cheque.

 

Payments can also be made via post using your debit or credit card by completing the payment form enclosed with your invoice and sent for the attention of the Accounts Depart to [insert address].

The deposit for your holiday is £175 per passenger or 10% of the total holiday cost, whichever is greater.

An additional deposit may be required for some holidays such as weddings, cruises or for certain airlines. Details of these will be provided to you at time of booking.

If you choose to make a deposit payment rather than a full payment when you book your Caribbean holiday, then your balance payment will be due 61 days before you travel.

Your balance payment is due 61 days before you travel.

Please be aware that some bookings and itineraries require a higher deposit and details of this will be provided at the time of booking. Your Caribbean Escapes holiday confirmation will show exactly when your remaining balance payment is due. This can be found on the bottom line of the ‘Total holiday price’ section of your holiday confirmation listed as ‘… remaining balance of… is due by…’

The baggage allowance for your holiday will depend on the chosen airline, class of travel and itinerary. This will be shown on your tickets sent 10-14 days prior to departure. In the meantime, you can visit your airline’s website for the most up to date information regarding baggage allowance. Alternatively, you can contact your Personal Travel Counsellors for more details.

Listed below are some links to a few of our partnered airline websites on their baggage allowances:

British AirwaysEmiratesKenya AirwaysQantasSingapore AirlinesThai Airways, and Virgin Atlantic.

If you or anyone on your booking decides to cancel the holiday, the lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing by e-mail within 24 hours by the lead name. Cancellations will take effect from the day we are notified provided that written confirmation is received by us within 24 hours of the original notification.

 

You can send your written confirmation of cancellation either by email to enquiries@caribbeanescapes.co.uk or to your Personal Travel Counsellor. A cancellation invoice will be sent to you within seven (7) days. If after seven (7) days, a cancellation invoice is still not received then please contact us immediately to prevent an increase in charges. You can also check if booking has been cancelled on the ‘Manage your booking’ section on the website.

 

If you’ve made a booking with Caribbean Escapes and wishes to cancel due to incorrect information in your ticket(s) then you can cancel your flight booking and claim a full refund without penalties up to 24 hours from when the original booking was made. Refunds can be requested on the Caribbean Escapes website or by contacting the contact centre or your Personal Travel Counsellor.

 

All other booking cancellations made outside the 24 hour limit must be made online. Any monies and refunds due will depend on the type of ticket you have and the total refund amount will vary.

 

Always ensure you have purchased adequate travel insurance before your make your booking.

All holiday documentations, tickets and itinerary will be sent to you by our Personal Travel Counsellors between 10-14 days before your departure date.

While you are abroad, you can contact a representative of your hotel or resort using the details provided by your Personal Travel Counsellor or customer support team. You are advised to contact the representative of your hotel or resort on the first instance with any issues or requests for efficiency. Their details will be available in your holiday welcome pack given to you upon your arrival at your Caribbean destination.

Alternatively, you can contact us or your Personal Travel Counsellors.

If you have supplied us with an email address, your vouchers will be sent directly to your email, four (4) weeks before departure. If you have chosen for these to be sent to a postal address then your vouchers will arrive in approximately three (3) weeks before departure.

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